International Sales Support Executive

DUTIES & RESPONSIBILITIES

• To oversee and coordinate Indonesian agents’ referral cases with clinics, Admission, Billing, Finance, and relevant departments to ensure seamless case management.
• To act as the key liaison between international agents and the hospital to ensure efficient coordination of referral cases and operational matters.
• To oversee referral administration, case validation, and commission processing to ensure accuracy and compliance.
• To monitor referral performance trends and provide analytical reporting for management review.
• To coordinate closely with internal departments to resolve agent-related operational and service issues.
• To support and enhance agent engagement initiatives, networking events, and hospital visits.
• Any other duties as assigned by the Director of Marketing.

JOB QUALIFICATIONS / SPECIFICATIONS

• Diploma or Degree in Business Administration, Marketing, or related field.
• Min of 2–4 years of working experience in sales support, healthcare administration, or referral management.
• Strong analytical and reporting skills with attention to detail.
• Good verbal and written communication skills in English and Bahasa Melayu.
• Proficient in Bahasa Indonesia will be an added advantage.