International Services Coordinator

Position Summary:

This position provides operational and administrative support for Pioneers' grantmaking activities, international fund transfers, IDO accounts, and related financial processes. The role is Full-Time and works closely with internal teams, global partners, and Non-US Gateway members to ensure financial activities are completed accurately, consistently, and in compliance with organizational requirements.

Qualifications:

• Committed to global missions and overall vision of Pioneers
• Must practice and support the relevant elements of the US Mobilization Base Manual
• Bachelor’s degree preferred
• Ministry experience required
• Excellent communication skills (verbal and written)
• High proficiency in computer skills - Microsoft Office suite products is a must
• Strong administrative and problem-solving skills
• Must be detail-oriented
• Works well on a team with a positive attitude and relationship building skills
• Good time management and organization skills

Responsibilities:

• Apply and communicate established financial policies, procedures, and requirements related to grants, international fund transfers, IDO accounts, and other assigned finance functions.
• Coordinate with internal teams, Non-US Gateway members, international entities, partner organizations, and IDO staff regarding financial activities, reporting requirements, and operational processes.
• Maintain accurate financial and operational data across organizational systems, including NetSuite (FMS), Studio Enterprise (CRM), Donor Hub/MPDX, and other designated platforms.
• Process grants, reimbursements, cash advances, international fund transfers, recurring allocations, payment requests, and other approved financial transactions in accordance with established procedures.
• Assist with the intake, tracking, documentation, and follow-up of grant requests, international fund transfer requests, and other assigned finance activities.
• Monitor shared finance communication channels, respond to routine inquiries, and escalate complex issues as appropriate.
• Communicate financial policies, procedures, and reporting requirements in a clear, professional, and culturally sensitive manner to individuals with varying levels of financial knowledge and English proficiency.
• Assist with financial, operational, compliance, and management reports as assigned.
• Assist with maintaining forms, workflows, process documentation, training resources, and member portal content to support operational consistency and user adoption.
• Assist with grantmaking, audit, compliance, and regulatory activities through research, recordkeeping, and documentation management.
• Perform all other related duties as assigned by the Director of Financial Systems
• Provide basic accounting support for an affiliated organization that makes grants to eligible recipients. This would include donor gift processing, bill payment and bank reconciliations.

Physical Demands:

• Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
• Vision: See in the normal visual range with or without correction.
• Hearing: Hear in the normal audio range with or without correction.