International Technical Support - Europe

We are hiring across Europe (Germany, France, UK, etc.)

Company Description

Chainway is a leading provider of data capture devices and solutions in the AIDC industry. Focused on cutting-edge technologies like RFID, barcode, and biometrics, we help enterprises and governments digitize their processes to enhance workflow efficiency and reduce costs. Our diverse product line includes mobile computers, RFID readers, rugged tablets, and biometric devices, complemented by maintenance, technical support, and repair services. With a presence in over 150 countries and regions, Chainway serves a wide array of industries such as retail, logistics, healthcare, public security, and manufacturing. Headquartered in Shenzhen with a global network of branches and partners, we are committed to delivering high-quality solutions to our clients worldwide.

Role Overview

As a key bridge between R&D and global clients, you will provide expert technical consultancy and tailored solutions to ensure the seamless integration and operation of our PDA and RFID products across global industries.

Key Responsibilities

• Technical Support & Troubleshooting: Act as the primary technical point of contact for overseas customers; provide expert answers to technical inquiries and collaborate with R&D to resolve complex product issues.
• Solution Design & Presentation: Deeply understand the client's business needs to provide comprehensive technical solutions and suggestions;
• Documentation & Knowledge Base: Develop and maintain high-quality technical support documents, SDK integration guides, FAQs, and functional usage manuals in English.
• Customer Training: Design and deliver technical training sessions (remote or on-site) to empower clients and partners with in-depth product knowledge.

Requirements

• Education: Bachelor’s degree or above in Computer Science, Communications Engineering, Electronics, or a related technical field.
• Technical Skills: Proficiency in the Android operating system (architecture, debugging, or log analysis).
• Experience with RFID and PDA hardware/software products is highly preferred. Familiarity with network protocols (TCP/IP, Wi-Fi, Bluetooth) and API integration.
• Language Proficiency: Excellent command of English (written and oral) as a working language; ability to conduct technical meetings and write professional reports independently.
• Soft Skills: Strong logical thinking and independent problem-solving capabilities.