International Technical Support-Voice

Senior Service Desk Associate -Voice/Blended(International)

Role Overview

The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues.
Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internalinstructions.
Provides technical guidance in activities associated with identifying,
prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

Excellent Comms And Excellent Tech

Flexibility to work shifts if required"
24*7 Shift

One side Cab

Only 30% hike +Night Shift allowances + Variables

Grade 4 Max Salary 4.7 Lpa Fixed and Variables-Experience 1 Year

Grade 5 Max Salary 5.5 LPA Fixes and variables-Experience 2 Years

Grade 6 Max Salary 6.5 LPA Fixed and Variables- Experience-3 Years

Work from Office

10 hours Shifts

Noida 144

Immediate Joiner

Riya Puri

7042475336

[email protected]