International telecom voice process

Job. 1

| International Voice Process |

Role: Customer Service Executive International Voice Process

Handle international inbound VOICE for telecom customers

Resolve issues related to network, connectivity, broadband, WiFi, and service interruptions

Provide clear and professional communication to ensure customer satisfaction

Achieve First Call Resolution (FCR) and adhere to process guidelines

Accurately document customer interactions in CRM/ticketing tools

Adhere to quality, compliance, and productivity standards

Eligibility Criteria

Minimum 2 years of International Voice experience(mandatory)

Of which 6 months of Telecom experience is mandatory

Graduates / Undergraduates can apply

Willingness to work in 24/7 shifts"

package : upto 5lpa

Share cv at 8629896313