International Voice Process Agent

Role – International Sales Advisor

Job Purpose

To ensure a prospect / genuine / productive lead generation by the means of out bond calls dialed to US/Canada, with a focus to contribute maximum number of closed cases.

Key Responsibilities

1. To make outgoing calls to prospect customer.

2. To try and sell the products and services to the customers on call.

3. To handle objections / escalations and queries regarding the product effectively.

4. To generate more leads from the people out-called.

5. To enter the details of every interaction in the system

6. To ensure continuity of services to company in terms of generating leads by manning the telephone and other communication systems in the manner described in the FINCANA SOLUTIONS PRIVATE LIMITED procedure manual and also Standard Operating Practices for each program.

7. To ensure that mandated Service Levels are adhered to on an individual, shift and team basis.

8. To deliver the highest quality of service clients and ensure high customer satisfaction.

9. To assist in the expansion of the FINCANA SOLUTIONS PRIVATE LIMITED network by extracting all relevant information on new services from the case files and channels this information to the network executive.

10. To cultivate the FINCANA SOLUTIONS PRIVATE LIMITED network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling.

11. To support shift leaders, supervisors or who so ever concern to achieve target service delivery and financial goals.

12. To own and manage specific customer programs assigned.

Basic Hiring Requirements

Knowledge and skills

Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service.

• Fluent English communication
• Basic Computer knowledge
• Good telephone etiquette
• Critical thinking and problem solving.
• Worked/working with BPO Industry- International process would be an added advantage

Competencies

• Customer service Orientation
• Team Working
• Flexibility
• Self-Awareness and Confidence
• Achievement
• Communication
• Good Aptitude

Benefits:

1. Meal & Beverage facility

2. Cab facility for Night Shift

3. Lucrative Incentive (performance basis)

Why FINCANA SOLUTIONS PRIVATE LIMITED

· State of art infrastructure

· Progressive Working Environment

· Fun at Work

· Personal and Professional Growth

Shift Time (Night): 05:00PM – 02:00AM

Pay: ₹16,000.00 - ₹25,000.00 per month

Work Location: In person