International Voice Process @ Chennai

We are looking for freshers/Exp with Excellent communication speaking skills in English.

Job description

Job Title : International Voice Process

Job Role

As a Technical Customer Service Associate at Ring , you will help customers solve problems with their Ring devices. You will answer customer questions through phone calls, chat, and email, and make sure they have a great experience.

Responsibilities

• Help customers with Ring devices and accounts.
• Listen carefully and solve technical problems.
• Guide customers to set up and use their devices.
• Troubleshoot issues like Wi-Fi connection and device setup.
• Record customer issues and the solutions provided.
• Work with other teams when an issue needs further support.
• Suggest improvements based on customer feedback.
• Provide friendly, professional, and patient service.

Skills Required

• Good communication and listening skills.
• Basic knowledge of Wi-Fi and internet connections.
• Interest in technology and smart home devices.
• Problem-solving and critical thinking skills.
• Patience while helping customers.
• Basic typing skills (30+ words per minute).
• Ability to learn new tools and systems quickly.
• Willingness to work flexible shifts, including evenings and weekends.

Qualifications

• High school diploma (or equivalent).
• Freshers or Experience of customer service experience, or experience working with customers, or currently studying in college.
• Experience using or troubleshooting technical devices is an advantage.
• products such as video doorbells, security mission is to help make neighborhoods safer by providing easy-to-use home security solutions.

Shift : US Shift

Salary : upto 2 to 3.5lpa

Note : Immediate Joiners

Location : Perungalathur, Chennai

Interested candidates can contact to HR Kavya 9884225545.

Regards,

HR Manager