International Voice Process

Job Description – International Voice Process Executive

Job Title: International Voice Process Executive
Department: Customer Support / Operations
Location: Chennai
Employment Type: Full-time

Job Responsibilities

• Handle inbound and outbound calls with international customers.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer queries and complaints professionally.
• Maintain a high level of customer service and satisfaction.
• Follow the company’s communication and process guidelines.
• Update customer information and call details accurately in the system.
• Coordinate with internal teams when required.
• Meet assigned performance and quality targets.
• Maintain professional communication with customers.

Requirements

• Excellent verbal communication skills in English.
• Good listening and interpersonal skills.
• Comfortable speaking with international customers.
• Ability to handle customer queries professionally.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational/night shifts, if required.
• Freshers and experienced candidates can apply.

Preferred Skills

• International accent and neutral English communication.
• Customer-handling skills.
• Problem-solving ability.
• Ability to work under pressure and meet targets.

Eligibility

• Qualification: Any Degree / Diploma
• Experience: Freshers / 1–2 years of experience
• Age: As per company requirements

Key Skills

International Voice Process | English Communication | Customer Service | Calling | Problem Solving | Active Listening | Basic Computer Skills

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Provident Fund

Work Location: In person