International voice Process

Position: Customer Support Specialist

Company: Teleperformance

Location: Hyderabad (Work From Office)

We are hiring for an International Customer Service – Technical Support role to assist global customers with broadband and Wi-Fi related concerns. If you have strong communication skills, enjoy problem-solving, and can deliver high-quality support over voice calls, this opportunity is a great fit.

About the Role:

This role involves handling inbound voice calls from international customers and helping them resolve issues such as slow internet, no connectivity, Wi-Fi drops, router/modem errors, and basic setup challenges. You will provide clear troubleshooting steps and ensure a smooth customer experience.

Key Responsibilities:

Support international customers with internet, Wi-Fi, and router/modem issues

Guide users through essential checks: device resets, cable verification, Wi-Fi settings, and basic configurations

Document all customer interactions accurately in CRM tools

Follow SOPs and escalate cases when needed

Maintain strong CSAT, quality, and first-contact resolution metrics

Educate customers on best practices for stable home Wi-Fi performance

Requirements:

1–5 years of experience in international customer service or technical support

Strong spoken English with a neutral/global accent

Excellent communication and customer-handling skills

Comfortable with rotational shifts including nights and weekends

Work From Office (Hyderabad)

Compensation & Benefits:

Salary: Up to 4.8 LPA

2-way cab facility(25KM)

Permanent Work From Office (Hyderabad)