International Voice Process

Job Title: Analyst (International Voice Process)

Location: Airoli, Navi Mumbai

Shift Timings: Rotational Night Shifts | 2-Rotational Week Offs

Job Description:

You will be the first point of contact for customers who reach out via call with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.

Key Responsibilities:

Responding to incoming calls from customers in a professional and courteous manner.

Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.

Proactively seeking opportunities to upsell and cross-sell products and services to customers.

Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale.

Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.

Requirements:

• Excellent communication skills in English.

• Previous experience in a customer service and sales role, preferably in a call or online environment.

• Ability to multitask, prioritize, and manage time effectively.

• Strong problem-solving skills and the ability to think on your feet.

• Comfortable working in a fast-paced environment.

• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

Other Benefits:

• Monthly Performance Based Incentives

• Quarterly Client Incentives

• Medical Insurance Coverage

• Home Pick up and Drop

Education:

• HSC + 6 months of BPO experience with all documents

• Bachelor's degree after 2021 passout ( No B-pharmacy Graduate )

Get your interview Scheduled today:

HR Diksha - 8079009780

Pay: ₹250,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person