International Voice process - customer support

International voice process - Customer support

Location: Chennai (WFO - Night shift)

Exp: 2+ Years

Skills:

Customer support

Required Skills

• Subject-related educational qualification no less than a bachelor's degree, the subject can be business administration, management, business and IT, or anything that falls within this category
• Excellent command of spoken and written English language
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, alleviate conflicts, and escalate tactfully
• Ability to multitask, manage time, and prioritize
• Ability to work individually and as a team member
• Formal communication skills, and the ability to write and compose formal letters which will be a daily process to communicate with various bodies
• Knowledge of modern information technology and online services Ability to use the available technological resource (e.g. internet, computers, softwares) to extract information
• Excellent usage of a computer and its operating system (i.e. Microsoft Windows) along with other office applications (e.g. Micr osoft Office)
• Ability to coordinate with various entities at the same time
• Ability to effectively establish rapport, present information and respond to questions from managers, and clients
• Ability to solve practical problems and deal with a variety of concrete variables
• Ability to manage and maintain several portfolios for various clients at the same time, and
• Good team player, honest, and willing to be cooperative with fellow colleagues