International Voice Process Executive

Your Role

We are seeking a talented and driven Customer Support Voice expert to join our team. Responsible for service delivery of the areas assigned.

In this role you will play a key role in:

• Responsible for service delivery of the areas assigned.
• Meeting the service level and maintaining the accuracy of the database.
• Basic Knowledge of Computers, Oracle and Sales force.
• Should be able to work in Citrix based environment.
• Knowledge of customer service, helpdesk and order fulfillment.
• Handling inbound and outbound calls professionally

Your Profile

• Added advantage if candidate holds prior experience in BPO, specifically in an International Voice or Blended process
• Good communication (written and verbal) and comprehension skills in English
• Willing to work in night shifts 24/7 environment
• Qualification: BA or B. Com Graduate (with All year mark sheets)
• Language Expert: - English
• Required Experience 2-4 Years
• Shift timings - 24*7*365 Environment
• Job Location – Noida

WHAT YOU'LL LOVE ABOUT WORKING HERE

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.