International Voice Process Executive

Roles and Responsibilities

• Meet performance targets for quality metrics such as first call resolution rate, average handling time, and customer satisfaction scores.
• Work effectively in a fast-paced environment with multiple priorities and deadlines.
• Handle international voice calls from clients across various industries, including BPO, IT services, and consulting.
• Utilize strong communication skills to build rapport with customers and maintain positive relationships.
• Provide exceptional customer service by resolving queries and concerns in a timely manner.

Desired Candidate Profile

• 0-2 years of experience in an international voice process or similar industry (BPO/Call Centre).

• Excellent English language proficiency with ability to understand diverse accents and dialects.

• Ability to work flexible shifts including rotational schedules (24x7) with minimal notice period required.

• Immediate joiner only.