International Voice Process Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls in a professional and courteous manner.
• Process international voice calls from clients across various time zones, ensuring timely resolution of queries and concerns.
• Maintain accurate records of all interactions with customers using CRM software for tracking purposes.
• Collaborate with team members to achieve daily targets and meet performance metrics.

Job Requirements :

• 1-3 years of experience in an International BPO or Call Centre environment.
• Strong communication skills for handling international voice processes effectively.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as required by the business needs.