International Voice Process Executive

Job Title: International Voice Process Executive

Location: Bangalore
Department: Customer Support / BPO / Call Center
Job Type: Full-Time
Shift: Night Shift / Rotational (based on process)
Experience: 0-3 Years
Education: HSC / Graduate / Undergraduate

Job Summary:

We are looking for dynamic and customer-focused individuals to join our International Voice Process team. As a Voice Process Executive, you will be responsible for handling customer queries and concerns over the phone, ensuring a high level of customer satisfaction and quality service in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound international calls for customer service, support, or sales.
• Resolve customer queries efficiently and professionally.
• Ensure customer satisfaction through effective communication and problem-solving.
• Meet and exceed performance metrics such as call quality, response time, and issue resolution.
• Maintain accurate records of customer interactions using CRM tools.
• Follow company policies and standard operating procedures (SOPs).
• Work closely with team leaders and quality teams to improve service delivery.
• Escalate complex issues to appropriate departments when required.

Required Skills & Qualifications:

• Excellent communication skills in English (verbal and written).
• Strong listening and interpersonal skills.
• Ability to work in night shifts and rotational shifts.
• Basic computer knowledge and typing speed.
• Previous experience in international voice process or BPO (preferred but not mandatory).
• Ability to handle pressure and maintain composure during difficult conversations.

Benefits:

• Attractive salary with performance-based incentives.
• Paid training and career development programs.
• Transportation facilities (pick-up and drop for night shifts).
• Health insurance and other benefits.
• Friendly work environment and growth opportunities.

Shift Timing:

• Any time from (5pm - 11pm) which will be instructed by the HR
• Week offs: Rotational