International Voice Process -Night Shift-NTT DATA

Dear Candidates,

Greetings from NTT DATA,

Job Description: International Voice Process

Job Title: Customer Support Executive / Senior Customer Support Executive
Process: International Voice Process
Experience: 1 to 5 Years
Employment Type: Full-Time
Work Location: [Chennai]
Work Mode: Work from Office
Shift: Night Shifts

Job Summary

We are looking for experienced and customer-focused professionals with 1 to 5 years of experience in International Voice / Customer Support. The candidate will be responsible for handling international customer interactions, resolving queries efficiently, and providing a high-quality customer experience.

Roles & Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Understand customer queries and provide appropriate and timely resolutions.
• Deliver excellent customer service while maintaining professional communication.
• Troubleshoot customer concerns and provide accurate information.
• Document customer interactions and update relevant systems accurately.
• Escalate complex or unresolved issues to the appropriate teams.
• Follow defined processes, quality guidelines, and customer service standards.
• Meet productivity, quality, customer satisfaction, and other assigned performance targets.
• Coordinate with internal teams to ensure timely resolution of customer concerns.

Required Skills

• 1 to 5 years of experience in International Voice / BPO / Customer Support.
• Excellent English verbal communication and comprehension skills.
• Strong customer-handling and interpersonal skills.
• Good listening, probing, and problem-solving abilities.
• Ability to handle challenging customer conversations professionally.
• Good computer and typing skills.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work in night shifts