International Voice Process -PE

Job highlights

• Flexibility: Willingness to work shifts,including weekends and holidays
• Required Skills and Qualifications . Communication: Excellent verbal communication skills,especially in English and potentially other international languages
• . Problem-Solving: Good problem-solving abilities to resolve customer issues effectively

Key Responsibilities

• Customer Interaction: Handle both inbound and outbound calls from international customers and clients.

• Issue Resolution: Address customer queries, troubleshoot problems, and provide timely and effective solutions for products or services.

• Customer Satisfaction: Maintain a high level of customer satisfaction by providing quality support and representing the company positively.

• Record Keeping: Maintain accurate customer records and transaction details in the system.

• Escalation: Identify and escalate priority issues to the appropriate teams.

• Adherence to Standards: Follow company policies, procedures, and quality standards, and meet personal and team targets.

Required Skills and Qualifications

• Communication: Excellent verbal communication skills, especially in English and potentially other international languages.

• Customer Service: A strong customer service orientation with the ability to empathize with customers and provide appropriate solutions.

• Problem-Solving: Good problem-solving abilities to resolve customer issues effectively.

• Adaptability: The ability to work in a dynamic, fast-paced, and target-driven environment.

• Technical Skills: Basic computer knowledge and the ability to use CRM tools and other relevant software.

• Flexibility: Willingness to work shifts, including weekends and holidays.

Typical Work Environment

• Call Centers:

  Often work in a call center environment, though remote positions are also available.

• Team Collaboration:

  Work collaboratively with team members to improve the overall customer experience.