Internet Sales Associate

Crain Hyundai of NLR

Internet Sales Associate
As an Internet Sales Associate, you will be responsible for responding to and developing relationships with customers who contact the dealership through our website, third-party lead providers, social media, and other digital channels. You will serve as the first point of contact for many online shoppers, helping create a positive customer experience while turning internet inquiries into showroom appointments and vehicle sales.

What You'll Do

• Respond promptly and professionally to internet leads, website inquiries, phone calls, texts, and emails.
• Engage customers through phone, email, and text to understand their vehicle needs and buying preferences.
• Provide accurate information regarding available vehicles, pricing, features, incentives, and financing options.
• Follow up consistently with new and existing leads to maintain engagement and maximize sales opportunities.
• Schedule qualified customers for dealership appointments and work to ensure they arrive.
• Build strong relationships with customers throughout the sales process.
• Maintain accurate and detailed customer information and follow-up activities in the dealership CRM.
• Work closely with the sales team to ensure a smooth transition from the internet sales process to the in-store experience.
• Follow up with customers after appointments, test drives, and purchases to provide exceptional customer service and generate additional opportunities.
• Meet or exceed dealership goals for lead response, appointments, customer engagement, and sales.
• Stay knowledgeable about current inventory, manufacturer programs, incentives, and dealership promotions.
• Provide a professional and positive customer experience that reflects the values of our dealership.

What We're Looking For

• Previous automotive sales, internet sales, BDC, customer service, or sales experience preferred.
• Strong communication skills, both written and verbal.
• Comfortable communicating with customers by phone, text, email, and other digital platforms.
• Excellent follow-up and organizational skills.
• Self-motivated, goal-oriented, and able to work independently while contributing to a team environment.
• Comfortable using computers, CRM systems, and other technology.
• Ability to build rapport and establish trust with customers quickly.
• Professional, energetic, and customer-focused attitude.
• Valid driver's license and acceptable driving record.

Why Join Our Team?
If you enjoy connecting with people, have a strong follow-up game, and are motivated by helping customers find the right vehicle, this could be a great opportunity to grow your career in automotive sales. Our newly remodeled dealership is about to open, and we're building a dynamic sales team from the ground up.