Internship - Admin (Sales & Client Support)

Internship: Sales & Client Support Admin

Company: Taiace Energy Services Sdn. Bhd. Location: Nilai, Negeri Sembilan Type: Internship (Full-time)

About the Role: Are you a "people person" who is also organized? We are looking for an energetic Sales & Client Admin Intern to join our team in Nilai.

In this role, you won't just be filing papers, you will be the bridge between our sales team and our customers. You’ll learn how a sales department operates, how to manage client relationships, and how to support high-growth business operations in the renewable energy sector.

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What You’ll Be Doing (Responsibilities)

• Client Interaction: Act as the first point of contact for potential customers via WhatsApp, phone calls, and email. You will help answer basic inquiries and route leads to the right sales agents.
• Sales Support: Assist the sales team in preparing quotations, proposals, and sales agreements.
• Database Management: Update customer details and sales progress in our tracking system (CRM/Excel) to ensure no lead gets left behind.
• Scheduling & Coordination: Help organize site visit schedules for our technical consultants and coordinate installation dates with clients.
• After-Sales Service: Assist in following up with customers after installation to ensure they are happy and to gather feedback/reviews.
• Reporting: Compile simple weekly sales reports to help the management team track performance.

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Who We Are Looking For (Requirements)

• Education: Currently pursuing a Diploma/Degree in Business Administration, Marketing, Communications, or related fields.

• Communication Skills: Excellent command of spoken and written Bahasa Malaysia and English. You need to sound friendly and professional on the phone!

• Tech Savvy: Proficient in Microsoft Office (Excel, Word) and comfortable using WhatsApp Web for business.

• Personality:

  • Customer-Obsessed: You are patient, polite, and eager to help people.
  • Organized: You can handle multiple client chats and tasks without losing track.
  • Team Player: You are ready to support the sales team to hit their targets.

• Experience in customer service is a bonus, but a great attitude is required!

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What We Offer

• Monthly Internship Allowance.
• Sales Exposure: Gain real-world insight into sales funnels, customer relationship management (CRM), and business negotiations.
• Mentorship: Work directly with our Sales Manager and learn the art of client communication.
• Potential for Hire: Successful interns who prove their worth may be offered a full-time role in our Sales or Admin department.
• Dynamic Environment: Join a fast-paced, "go-getter" culture in the energy industry.

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Academic and Experience Requirements

• Diploma or higher qualification in  Business Administration, Social Science , Management, Sales & Marketing or a related field, or equivalent relevant professional experience.