Internship - Branch Operations

POSITION SUMMARY

Assit with branch operations. Deliver an outstanding customer experience by assisting customers with all consumer banking needs to include, but not limited to: deposits, withdrawals, account maintenance, account inquires, online banking and mobile banking assistance, cross-selling of bank products and services, and resolution of customer service issues

GENERAL QUALIFICATIONS

• Some college in relevant degree field.

RESPONSIBILITIES

• Organizes and balances cash drawer in a timely manner, and adheres to the cash limit policy and usage of 2nd drawer.

• Follows proper policy regarding the processing of transaction: deposits, withdrawals, check cashing, tax payments, cash advances, etc.

• Maintains customer confidentiality – adheres to the Bank’s Security Acts, Privacy Policy, safeguards and secures and secures customer information

• Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.

• Demonstrates superior product and services knowledge, and the mechanics of each

• Extends excellent customer service to all customers and prospective customers

• Maintains positive interpersonal relationships with customers and employees.

• Professionally handles complex customer transactions or customer service issues with sound judgment and decision-making.

• Adheres specifically to all corporate policies and procedures.

• Employee must adhere to Bank Secrecy Act/Anti-Money Laundering/OFAC and Customer Identification Policy and procedures at all times.

• Maintains knowledge of the Bank’s services to take advantage of opportunities for selling and cross-selling of products and services.

• Performs other duties as required.