Internship - Cloud Infrastructure End User Computing

Responsibilities:

• Provide first-level technical support for hardware, software and network issues, ensuring prompt resolution and positive user experience.
• Diagnosing and resolving IT incidents in line with organizational standards and best practices.
• Support daily operations through IT asset management, inventory tracking and administration of hardware, software and infrastructure components.
• Maintain accurate and up-to-date documentation of IT systems, configurations, processes and procedures to support transparency and knowledge sharing.
• Assist in designing, developing and implementing new or improved systems and workflows to enhance operational efficiency.
• Process and track IT-related invoices, telecommunications bills, software subscriptions, maintenance contracts and supporting records.
• Support the testing and validation of new systems, applications and technologies to ensure quality and business alignment.
• Research, evaluate and introduce emerging technologies and solutions, including Generative AI, automation and robotics to drive organizational improvement.

Requirements:

• Strong communication and interpersonal abilities.
• Effective time management and problem-solving skills.
• Enjoy collaborating with individuals from diverse backgrounds and disciplines
• Self-motivated, able to work independently and capable of managing multiple priorities in a fast-paced environment.
• Proficient in Microsoft technologies, including Microsoft 365, Microsoft Copilot, and Microsoft Power Automate.
• Familiarity with public cloud platforms (AWS, Azure, GCP), UiPath (RPA) and programming or database technologies such as SQL is an advantage.