Internship- Customer and Operations Support

• Assist with monitoring, sorting, and responding to incoming emails using approved templates and procedures.
• Support the team in providing claim status and payment status updates to members and providers.
• Assist with follow-up on pending documents or additional information required from members or providers.
• Assist with callback activities for members who could not be reached.
• Assist in monitoring bounced-back emails and escalating them to the relevant Account Manager or team member.
• Assist with password reset requests and other routine customer service requests.
• Assist with identifying and routing member information update requests to the relevant team for further action.
• Support the team in handling simple and routine enquiries and escalate complex cases to Team Leaders.
• Assist with data entry and updating CRM records, trackers, and reports accurately.
• Assist with document checking, filing, and maintaining customer service records.
• Support the preparation of case information and documentation for follow-up by Team Leaders.
• Assist with raising JIRA tickets for relevant service or system requests.
• Provide general administrative and operational support to the Customer Service team.
• Participate in ad-hoc projects and process improvement activities as assigned.

Requirements

• Candidate currently be pursuing Bachelor's Degree in Business Administration, Business Management, Healthcare Management, Communications, or related disciplines.
• Strong communication and coordination skills.
• Able to work in a fast-paced environment.
• Internship duration: Minimum 3 months.