Internship - Customer Relations (Johor Branch)

Roles & Responsibilities:

• Respond promptly and courteously to customer queries and requests via:

• Walk-in

• Hotline / Inbound calls

• Emails

• Digital communication channels

• Efficiently handle both inbound and outstation service requests from various sources, including customers, dealers, and sales personnel.

• Update and maintain a reliable service database/system to keep track of customer information, service history, and other relevant details.

• Capture and settle every complaint (internal & external) received in the database/system for comprehensive record-keeping.

• Conduct on-time follow-ups to ensure timely updates on service status (work in progress, ready for collection, agree for disposal) and coordinate spare parts replacement when necessary.

• Conduct and administer CSI surveys for all customers to gather valuable insights and identify areas for improvement.

• Generate service invoices or any operation documentation for compliance purposes.

• Efficiently attend and capture sales orders for spare parts and products.

• Responsible for efficiently filing and organizing invoices by company procedures and standards.

• Offer product information, pricing details, and assistance with online purchases to potential and existing customers.

• Respond to social media messages, customers' feedback, and engage in online community management.

• Undertake any additional tasks or responsibilities as required to ensure efficient service delivery.

Skills and Qualifications:

• Currently undergoing Diploma / Degree course
• Willing to be based at Johor branch
• Only allowances provided
• No accomodation / transportation provided

Interested parties please email your resume and state salary expected to [email protected]