Internship - Customer Service

Do you want to be part of a dynamic, international company serving governments and citizens in 4 continents globally? Are you interested in joining a diverse team of passionate people from around the world? We are looking for an enthusiastic Internship - Customer Service for our Bangkok based Centre.

TLScontact works with governments to provide visa and consular services on their behalf to travellers and citizens. Present in 4 continents, TLScontact operates over 140 visa application centres and handles millions of visa applications every year. TLScontact is part of Teleperformance Group, the global leader in customer experience management.

Job Description: Intern Agent

Reporting to: Supervisor / Operations Manager / Centre Manager

Duties and Responsibilities:

Documentation Position

• Receives customers and collects the documents required for applications;

• Carefully check the documents collected and ask customers to provide

supplemental materials that are required if needed;

• Collects the documents in the right order and input necessary information into

internal system accurately;

• Files and maintains the documents collected;

• Answer customers inquires;

Passback Position

• Receive all the envelop send back by the Embassies.

• Make passport Inventories.

• Give back envelop to Applicants.

• Prepare EMS

Cashier position:

• Collecting all fees that visa applicant must pay by cash.

• Check the total amount is correct.

• Print receipt

• Cash reconciliation

Bio Position:

• Receives customers and collect Bio data.

• Check and confirm that visa application and customer is the same person.

Control

• Double check that all information filled on the systems are correct.

• Double check the documents in the right order and input necessary

information into internal system accurately.

Other

• Support other positions when needed;

• Keep customers information confidential;

• Any other duties and responsibilities as may be designated by the Company or Management from time to time, etc.

Working hours:

Monday to Friday (Saturday working might be required).

Please read the recruitment privacy Notice below by the link:

https://static.tlscontact.com/media/thailand\_privacy\_notice\_recruits\_tha.pdf