Internship Hiring – Customer Service Feedback

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to be part of the world’s most international company for a six-month internship program? A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

At DHL Express Malaysia, we offer internship opportunities designed to provide valuable hands-on experience and personalized mentoring in your field of study. Our program is tailored for experiential learning, combining practical training with dedicated guidance to help you grow professionally.

Please apply with your updated resume, stating your academic achievement and extra-curricular activities and indicating internship start & end date. Incomplete applications will not be entertained.
If you are keen and would like to be part of our internship program:

YOUR TASKS

• Support proactive customer engagement by conducting first-call interactions and capturing meaningful feedback to identify improvement opportunities.
• Conduct outbound first calls to customers following service interactions.
• Engage customers professionally to gather detailed feedback on their experience.
• Ask structured and probing questions to uncover pain points, service gaps, and expectations.
• Accurately document feedback, themes, and key insights in the required system/tool.
• Identify and flag recurring issues and potential areas of opportunity.

YOUR PROFILE

• Minimum Bachelor's degree student in Marketing, Sales, Communication, Public Relations, Language Study, Business Administration and International Business
• Minimum CGPA 3.00 and above.
• Preferably Final year student.
• Internship duration minimum 6 months.
• Proficient in Microsoft Office Suite; familiarity with Excel, Power BI, Canva, data analysis, andgenerative AI prompting would be an added advantage.
• Attention to detail in capturing insights and ability to build rapport quickly.
• Good communication and interpersonal skills. Proficiency in English language: Native speaker level, both written and spoken.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!