Internship - IT System & Support Engineer

Job Responsibility:

• Provide technical assistance to clients for products & services offered by Softinn.
• Provide guidance to clients for products & services offered by Softinn.
• Troubleshoot errors related to Softinn's system. Work with the product team and the customers in solving bugs.
• Answer and reply to clients on technical-related issues via email, WhatsApp, live chat, and phone call.
• Assist in system setup and configuration for a new or potential client.
• Assist in UAT (user-acceptance testing) before a new product release.

Job Requirements:

• Currently pursuing a Diploma or Bachelor's in Information Technology or a related technical field.
• Good understanding of cloud-based software products and strong logical thinking.
• Reasonable foundation in algorithms and analytical skills.
• Proficient in English, written and spoken.
• Ability to communicate clearly with team members.
• The minimum internship duration is 3 months, preferably more than 4 months.

Not Mandatory but BONUS if:

• Excellent implementation skills
• You have knowledge about cloud base web application
• You have knowledge about kiosk engineering

Report to Work options:

• Melaka

Intern Benefits:

• Free Flow of Snacks

Additional Perks for Your Role:

• Pluralsight Subscription
• Hubspot CRM Licenses (Marketing Hub Pro)
• Hubspot CRM Certification (Certificate with your name on if you pass the test)
• Coursera PLUS Subscription (for training & development)

Job Type: Internship

Pay: RM500.00 - RM800.00 per month

Benefits:

• Professional development

Application Question(s):

• Do you understand SaaS product?
• What have you learned on your own in the last 3 months? How do you learn?
• Are you confident and comfortable talking to customers?

Education:

• Bachelor's (Required)

Work Location: In person