Internship Opportunity – Customer Operations, Order Processing & Data Analysis

Company: Kaya Systems
Location: Onsite – Siddiq Trade Center, Gulberg II, Lahore
Job Type: Internship (Potential for Full-Time Employment)
Number of Positions: 2
Monthly Stipend: PKR 30,000–50,000, based on performance
Working Hours: 6:00 PM – 03:00 PM (Night Shift)
Date Posted: October 2, 2026

About Kaya Systems

Kaya Systems provides technology-enabled business solutions and outsourced operational support to clients, including customer service, data management, reporting, and back-office operations.

We are looking for motivated, responsible, and detail-oriented interns to join our Lahore office and support day-to-day customer operations for an international client. This opportunity is ideal for individuals who want to develop practical skills in customer communication, order management, data analysis, and business reporting.

Position Overview

As an intern, you will support customer service and back-office operations for a U.S.-based client. Your responsibilities will include receiving customer calls, making outbound calls when required, processing customer orders, maintaining accurate records, and preparing reports using spreadsheets and other business tools.

You will receive practical, on-the-job training and gain exposure to real business workflows, professional customer communication, order fulfillment, and data-driven reporting.

This is a hands-on operations internship, not just a data-entry role.

We are looking for candidates who are comfortable communicating with customers, working with numbers and spreadsheets, and learning new systems and processes.

Key Responsibilities1. Customer Service & Call Handling

• Receive and handle incoming customer calls professionally and courteously.
• Make outbound calls to customers or relevant contacts for order clarification, follow-ups, and other operational requirements.
• Respond to customer inquiries and provide accurate information within the scope of assigned responsibilities.
• Record call details, customer requests, and follow-up actions accurately.
• Escalate unresolved questions or issues to the appropriate team member.
• Maintain clear, professional communication with customers and internal teams.

2. Order Processing & Management

• Receive, review, and process customer orders accurately and promptly.
• Verify order details, quantities, product information, customer information, and other required data.
• Enter and update order information in designated systems and spreadsheets.
• Monitor order status and follow up on pending items when necessary.
• Identify missing information, discrepancies, or errors and coordinate with the relevant team for resolution.
• Maintain organized order records and supporting documentation.

3. Data Analysis & Reporting

• Collect, organize, clean, and validate operational and sales-related data.
• Prepare daily, weekly, and monthly reports using Microsoft Excel, Google Sheets, or other designated tools.
• Prepare reports for Management using real time sales data
• Update spreadsheets, maintain tracking files, and ensure data accuracy.
• Compare information across records and identify discrepancies, unusual figures, or missing entries.
• Assist in preparing summaries, tables, charts, and other report formats.
• Help the team track order activity, customer interactions, and operational performance.

4. Administrative & Operational Support

• Maintain accurate digital records and organized documentation.
• Coordinate with team members to ensure orders, customer requests, and follow-ups are handled on time.
• Follow established procedures, reporting formats, and quality standards.
• Handle client and customer information responsibly and maintain confidentiality.
• Assist with other customer operations and back-office tasks related to the assigned project.

Requirements & Qualifications

• Bachelor’s degree completed or in progress is preferred, particularly in Business Administration, Accounting, Economics, Statistics, Supply Chain Management, or Computer Science.
• Basic knowledge of Microsoft Excel or Google Sheets.
• Good verbal and written English communication skills, particularly for professional phone conversations.
• Strong attention to detail and accuracy when handling orders, records, and reports.
• Comfortable speaking with customers over the phone and making outbound calls when required.
• Willingness to learn order management systems, reporting processes, and new business tools.
• Good organizational skills and the ability to follow instructions and meet deadlines.
• A responsible attitude, professional conduct, and willingness to receive feedback.
• Ability to work onsite in Gulberg II, Lahore, during the specified evening shift.

Previous experience is not required. Fresh graduates and students in their final year are encouraged to apply if they have the right communication skills, attention to detail, and willingness to learn.

What You Will Learn

• Professional customer service and telephone communication.
• Customer order processing and order lifecycle management.
• Practical use of Excel and Google Sheets for operational reporting.
• Data validation, reconciliation, and error identification.
• Preparation of business reports and performance summaries.
• Professional documentation, workflow coordination, and client-service standards.
• Working with business systems and structured operational processes.

Stipend & Career Growth

• Monthly stipend of PKR 25,000–50,000, depending on performance and suitability.
• Performance and progress review after the first three months.
• Practical training and guidance from experienced team members.
• Real-world experience supporting international business operations.
• Potential opportunity for full-time employment based on performance, reliability, and business requirements.

How to Apply

Interested candidates should send their updated CV to:

Email: [email protected]

Email Subject: Internship Application – Customer Operations & Data Analysis

Please include a brief introduction highlighting your education, communication skills, Excel knowledge, and availability for the evening shift.

Join Kaya Systems to build practical skills in customer operations, order management, and data analysis while gaining valuable professional experience.

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person