Internship- Quality Operations

Job Summary: The Quality Associate Intern is responsible for monitoring and improving the overall quality of online tutoring sessions. In this role, you will review session recordings, identify delivery issues, provide actionable feedback to tutors, and address their day-to-day queries to ensure students receive an engaging and effective learning experience.
What you'll do:
●Audit Tutoring Sessions: Review live and recorded sessions to check explanation clarity, step-by-step teaching, camera usage, and student engagement.
● Identify Gaps: Pinpoint sessions with poor student ratings, long periods of silence, technical disconnects, or unusually short durations.
● Provide Actionable Feedback: Reach out to tutors needing improvement, explain specific mistakes, and provide practical solutions to help them improve their teaching.
● Handle Tutor Queries: Act as a reliable point of contact for tutors to clarify audit findings, address quality questions, and explain platform standards.
● Track Daily Activity: Maintain clean records in monitoring sheets to track completed audits, flagged issues, and follow-ups across assigned regions.
● Support Regular Reporting: Help compile regular quality summaries across active project locations to keep the team aligned on general performance trends.

What we're looking for:
● Education: Bachelor’s degree in any field.
● Experience: Freshers with strong communication skills are welcome.
● Communication: Clear, polite, and constructive spoken and written communication to coach tutors effectively without friction.
● Basic Tools: Familiarity with Google Sheets for logging notes and updating checklists.
● Core Skills: Attentive listening, fair judgment, and problem-solving ability.

Pay: ₹14,000.00 per month

Work Location: In person