Internship Service Advisor

A) SERVICE ADVISOR (INTERNSHIP)

Key Responsibilities:

1. Sales Performance & Smart Selling

• Achieve sales, throughput, and focus product targets using effective selling strategies.
• Promote additional services where appropriate to increase revenue and meet branch targets.

2. Customer Satisfaction & Communication

• Enhance customer satisfaction by listening attentively and securing approval for additional jobs.
• Provide clear explanations of work done, charges incurred, and ensure timely delivery as promised.

3. Customer Experience & Service Excellence

• Create an exceptional customer experience through a positive and proactive customer service approach.
• Handle customer inquiries and feedback professionally to build long-term trust and loyalty.

4. Service Campaigns & Operational Support

• Actively participate in service campaigns, Fix-It-Right programs, and follow-up cases.
• Monitor and update customers regularly on parts back orders and major repair job progress.

5. Documentation & Warranty Claims

• Ensure prompt and accurate submission of technical reports and warranty claims.
• Manage branch goodwill claims in line with approved guidelines and timelines.

6. Service Delivery & Time Management

• Ensure all vehicles are completed and ready within the committed time frame.
• Consistently deliver high-quality service that exceeds customer expectations.

7. CSI Achievement & Team Contribution

• Contribute to the branch’s Customer Satisfaction Index (CSI) goals through quality service.
• Support team initiatives aimed at improving overall customer satisfaction and performance.

8. Compliance & Flexibility

• Follow internal operational procedures and compliance requirements set by the distributor.
• Carry out any additional tasks or assignments as instructed by your superior when required.

Qualifications for Service Advisor

1. Minimum Diploma in Marketing/Mass Communication/Business Administration OR equivalent with Automotive related experience.
2. At least two (2) years of working experience in CRM, customer service and marketing communication.
3. Fluent written and spoken in English & Bahasa Melayu.
4. Good understanding of customer segmentation and demographics.
5. Ability to interact with all levels of people to address arising issues.
6. Strong interpersonal and communication skills.
7. Independent and able to work under pressure and multitasking environment.
8. Computer literacy with proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).