Interstate Regional Manager

Join the Koko Team – Interstate Regional Manager

At Koko Black Group, we create more than premium chocolate, we create moments of connection, craftsmanship and delight.

As our business continues to grow across Australia, we're looking for an experienced and commercially driven Regional Manager, based in Sydney, to lead our interstate retail operations and play a key role in expanding our store network.

This is an exciting opportunity for a passionate retail leader who thrives on developing high-performing teams, driving commercial success and bringing new stores to life.

If you're ready to make a genuine impact on a growing Australian premium brand, we'd love to hear from you!

✨ Why You'll Love Being Part of Koko Black Group

• Be part of our growth journey – play a key role in expanding our retail footprint and opening exciting new stores
• Lead and inspire – develop high-performing leaders and shape a positive, values-led culture across multiple locations
• 40% team member discount – enjoy our delicious range of premium chocolates
• Make a genuine impact – take ownership of regional performance, operational excellence and business growth
• Collaborative leadership team – partner with passionate leaders across Retail, People Experience, Marketing, VM and Operations
• Career growth and development – be part of a business that invests in its people and their future

About the Role

As our Interstate Regional Manager, you'll take ownership of a portfolio of stores across multiple states, driving commercial performance, operational excellence and exceptional customer experiences.

Based in Sydney and reporting to the General Manager – Retail, you'll work closely with Area Managers, Store Managers and the wider leadership team to build capability, strengthen store performance and deliver on our national retail strategy.

A key focus of this role will be store development and new store openings. As Koko Black Group continues to expand, you'll play an important role in supporting new store launches, building leadership teams and ensuring each location is set up for long-term success.

This is a hands-on, strategic leadership opportunity that combines multi-site retail management, commercial accountability and business expansion.

What You'll Be Doing

You'll:

• Lead regional performance – oversee a portfolio of stores across multiple states, driving sales, profitability and operational excellence
• Develop high-performing leaders – coach, mentor and support Area Managers and Store Managers to build capability, engagement and accountability
• Drive new store openings – play a key role in the planning, preparation and successful launch of new Koko Black stores
• Build new store teams – partner with People Experience and Retail leadership to recruit, onboard and develop strong leadership teams for new locations
• Support store development – collaborate with internal stakeholders and external partners to ensure new stores are operationally ready and deliver the premium Koko Black experience from day one
• Own commercial outcomes – manage regional P&L performance, labour budgets and key performance indicators, identifying opportunities to improve results
• Champion customer experience – embed a customer-first culture that delivers exceptional service and memorable Koko Moments
• Drive operational excellence – ensure stores consistently meet expectations across visual merchandising, stock management, compliance and brand standards
• Lead through growth and change – support teams through new store launches, business initiatives and operational improvements
• Build strong partnerships – collaborate with Retail Operations, People Experience, Marketing, VM, Supply Chain and shopping centre partners to achieve business objectives
• Shape regional strategy – translate national business priorities into practical regional plans that support sustainable growth

About You

We're looking for someone who brings:

• Proven experience in regional or area manager leadership, ideally within premium retail, specialty retail or a customer-focused environment
• Demonstrated experience in new store openings, store development or retail network expansion
• Strong commercial acumen with experience managing multi-site P&L, budgets, labour and sales performance
• A proven ability to coach, develop and inspire high-performing Store Managers and leadership teams
• Experience supporting recruitment, succession planning and leadership development across multiple locations
• Strong operational expertise and the ability to deliver consistent standards across a geographically dispersed retail network
• Excellent stakeholder management skills, with the ability to collaborate and influence across different business functions
• A proactive, solutions-focused approach with confidence navigating change and business growth
• Strong organisational skills and the ability to balance strategic priorities with hands-on operational leadership
• A genuine passion for exceptional customer experiences, people development and premium brands
• Based in Sydney, with the flexibility and willingness to travel interstate regularly to support store operations, leadership teams and new store openings

Be Part of Something Special

At Koko Black Group, we're proudly Australian and passionate about craftsmanship, innovation and creating extraordinary chocolate experiences.

With our retail network continuing to expand, there's never been a more exciting time to join our leadership team.

Guided by our values of Passion, Leadership, Ownership and Trust, we're looking for a Regional Manager who can combine commercial expertise with exceptional people leadership and a genuine passion for growing a business.

If you're ready to lead across state borders, develop outstanding teams and help bring new Koko Black stores to life, we'd love to hear from you.

✨ Apply now to join Koko Black Group as our Interstate Regional Manager and help shape the future of our growing retail network