Introduction Manager -Service

Why join us?

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working:

• We are looking for Service Introduction Manager with 7+ yrs of exp
• Looking for Immediate joiners
• It is an Onsite Opportunity
• Work locations - London
• Tenure -12 months
• No Sponsorship provided for this role.

Key Responsibilities

• Ensure that the IT Operational departments receive all the knowledge and tools required to ensure a smooth transition from the development program into the live service .
• Ensure creation and submission of required documentation .
• Ensuring that operational service requirements are articulated and delivered .
• Act as escalation point for operational services during all project phases .
• Ensure the Gate process are adhered to and provide support/advice to stakeholders by Suppliers
• Ensure Suppliers provide status reporting on projects from a Service Introduction perspective .
• Ensure assessment of the risks to operational support environments has taken place .
• Ensure operational support teams have been fully engaged and are able to support the required services by Suppliers .
• Ensure Early Life Support (ELS) has been planned .
• Ensure Warranty support is provided and formal sign off on ELS has taken place prior to Project Release
• Ensure supporting processes are being engaged e.g. Asset Management, Service Reporting, Change Management, Security, ITSC
• Ensure that the Quality Gates are completed to standard by Suppliers .
• Ensure service introduction management reporting is performed by all Suppliers .
• Participate in Go/No go decisions with Suppliers .
• Retain the Operational Readiness Documentation

Skills, Knowledge and Experience

• Must be an experienced resource with knowledge & sound understanding of various IT technologies/domains.
• Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers.
• Understanding of foundational IT technical issues and relationships
• Experienced in conducting IT risk assessments, IT service quality audits.
• Ability to influence and lead technical conversations with various infrastructure support groups.
• Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organisation. Strong oral and written communication skills