Intune /MDM Admin - L1

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Intune - MDM
Position: SE
Experience: 2-3 years
Category: Software Development/Engineering
Shift: 5:30 PM to 2:30 AM IST
Main location: Chennai
Position ID: J1026-0348
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 02 years of relevant experience

Job Summary

We are seeking a proactive and customer-focused L1.5 MDM Support Engineer with hands-on experience in Microsoft Intune and Omnissa Workspace ONE. The role involves providing operational support, troubleshooting, device enrollment assistance, policy administration, and incident management for enterprise mobile device management environments. The candidate will act as an escalation point for L1 teams and collaborate with L2/L3 teams to resolve complex issues.

Key Responsibilities
Device Management & Administration
Manage and support mobile devices through Microsoft Intune and Omnissa Workspace ONE.
Assist users with device enrollment, registration, and onboarding.
Monitor device compliance and security posture.
Configure and maintain device profiles, compliance policies, and application deployments.
Support iOS, Android, Windows, and macOS device management.
Incident & Service Request Management
Handle L1.5 incidents, service requests, and escalations related to MDM platforms.
Perform root cause analysis for recurring issues and provide troubleshooting documentation.
Resolve device synchronization, application deployment, email access, and compliance-related issues.
Follow ITIL-based incident, problem, and change management processes.
Monitoring & Reporting
Monitor MDM platform health and service availability.
Generate compliance, enrollment, and inventory reports.
Assist in auditing and maintaining device lifecycle records.
Security & Compliance
Support implementation of security policies, conditional access, and device compliance controls.
Collaborate with security teams to address security incidents related to managed devices.
Ensure adherence to organizational mobility and security standards.
Documentation & Knowledge Management
Create and maintain SOPs, knowledge base articles, and troubleshooting guides.
Document issue resolutions and operational procedures.
Support continuous service improvement initiatives.
Technical Skills Required
Microsoft Intune
Device enrollment and provisioning
Compliance and configuration policies
Application deployment and management
Conditional Access integration
Autopilot fundamentals
Endpoint Security policies
Device inventory and reporting
Omnissa Workspace ONE
Device enrollment and lifecycle management
Workspace ONE UEM administration
Application deployment and management
Compliance engine and device policies
Troubleshooting enrollment and synchronization issues
Reporting and monitoring

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.