Inventory and Dispatch Coordinator

Inventory and Dispatch Coordinator

Working Days: Monday - Friday
Working Hours: 8:00am–5:00pm
Location: Rugby
Department: Warehouse Operations
Reporting to: Office Manager
Company: Rex Brown

Role Overview

Rex Brown is looking for an organised, proactive and technically confident E-Commerce Warehouse Operations Coordinator to support the smooth day-to-day running of our Rugby warehouse.

This is primarily an office-based role within the warehouse, with responsibility for processing customer orders, preparing and printing labels, maintaining accurate operational records and coordinating delivery bookings.

The successful candidate will work across online marketplaces, retailer portals and order-processing systems, including Amazon and TikTok Shop. They will work closely with the warehouse management and operational teams to ensure orders are processed accurately, labels and paperwork are ready on time, and each shift is properly prepared.

During busy periods, the role may also involve supporting the warehouse team with picking, packing and other operational duties.

Key Responsibilities

• Download, process and print customer orders from Amazon, TikTok Shop and other sales channels.
• Print and prepare shipping labels, product labels, barcode labels, carton labels and order paperwork.
• Check that all labels are accurate, clear and matched to the correct orders and products.
• Operate and troubleshoot office printers, thermal label printers, barcode scanners and related equipment.
• Monitor Amazon, TikTok Shop and other online order-management platforms for new orders, cancellations and delivery requirements.
• Prepare order call-offs for the following day, ensuring all paperwork, labels and instructions are ready before the shift begins.
• Arrange wholesale delivery bookings through customer portals, including Boots, Ocado and other retailer systems.
• Maintain accurate booking records and communicate delivery dates, times and requirements to the warehouse team.
• Investigate stock discrepancies, order errors, missing information and labelling issues, working with the relevant teams to resolve them.
• Respond promptly and professionally to internal and external email queries.
• Maintain accurate order records, spreadsheets, booking logs and electronic filing systems.
• Update and check timesheets for temporary warehouse staff.
• Maintain staff productivity figures and prepare regular performance updates.
• Support the Warehouse Manager and Office Manager with general administrative and operational duties.
• Communicate daily priorities, changes, delays and potential issues to warehouse management.
• Help improve administrative, order-processing and warehouse procedures.
• Assist with picking, packing, labelling and other warehouse duties when additional operational support is required.
• Follow all company health and safety, quality, data-security and warehouse-security procedures.

Skills and ExperienceEssential

• Previous administrative experience, ideally within a warehouse, logistics, distribution, e-commerce or fulfilment environment.
• Good computer and general technical skills.
• Confident using Microsoft Outlook, Excel and other office software.
• Comfortable learning and using order-processing systems, warehouse-management systems and customer portals.
• Experience printing documents and labels, with the ability to resolve basic printer, scanner and system issues.
• Strong organisational skills and excellent attention to detail.
• Good written and verbal communication skills.
• Ability to manage competing priorities and meet daily order and dispatch deadlines.
• Comfortable working independently and as part of a warehouse team.
• Able to investigate problems and follow them through to resolution.
• Flexible and willing to support different areas of the operation when required.

Desirable

• Experience processing orders through Amazon Seller Central, TikTok Shop or similar e-commerce platforms.
• Experience using warehouse-management, inventory or order-processing systems.
• Experience using retailer and customer booking portals.
• Previous experience arranging wholesale bookings for customers such as Boots or Ocado.
• Experience using thermal label printers, barcode scanners and shipping software.
• Knowledge of shipping labels, barcodes and marketplace labelling requirements.
• Experience maintaining temporary-staff timesheets and productivity records.
• Understanding of stock-control and inventory-management processes.
• Previous picking, packing or e-commerce fulfilment experience.

Personal Attributes

• Proactive and able to plan ahead.
• Confident using technology and willing to learn new systems.
• Reliable, punctual and professional.
• Accurate and methodical, particularly when processing orders and printing labels.
• Calm and organised in a busy, deadline-driven environment.
• Approachable and comfortable communicating with colleagues, customers and temporary staff.
• Willing to take ownership of tasks and resolve problems.
• Flexible and supportive, with a hands-on approach when the operation requires assistance.

Working Environment

This is mainly an office-based role within a busy warehouse environment. The successful candidate will work closely with the operational team and may occasionally be required to work on the warehouse floor.

The role involves regular use of computers, online ordering platforms, printers, thermal label printers, scanners and warehouse systems. Appropriate training and personal protective equipment will be provided where required.

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company events
• Employee discount
• Employee mentoring programme
• On-site parking
• Store discount

Application question(s):

• Can youy confirm you know where the location of warehouse is and can organise travel? The warehouse is in a remote location.
• Do you have knowledge of Order processing and Order Management?

Work Location: In person