Inventory Associate

Inventory Associate

CTM Household Appliances Inc.

Department: Inventory and Operations

Reports to: Designated Inventory or Operations Manager

Position overview

The Inventory Associate maintains accurate inventory records and stock availability across Canadian and United States warehouses and retailer channels. The role processes inventory transactions, coordinates order routing, reconciles warehouse discrepancies and supports month-end reporting. Working closely with warehouse partners, Order Management, Onboarding and Finance, the associate helps ensure orders are fulfilled using reliable inventory information.

Key responsibilities

Inventory records and NetSuite transactions

• Update daily inventory records, warehouse stock files and order-routing tables using validated warehouse reports and transaction data.
• Record container receipts and transfer order receipts or fulfillments in NetSuite and supporting records, based on confirmed shipping and receiving documentation.
• Maintain accurate inventory condition and status, including saleable stock, returns, damaged goods and inventory in transit.
• Prepare and process inventory adjustments only with supporting documentation and the required approval; retain an audit trail of changes.

Retailer portals and order coordination

• Upload accurate stock availability by warehouse to retailer and e-commerce portals, and as assigned.
• Download order files, and route orders to the appropriate warehouse using approved routing rules and stock availability.
• Respond to out-of-stock and portal inquiries; coordinate with Order Management and warehouse teams to resolve availability issues, reroute orders and escalate fulfillment risks.
• Maintain inventory upload templates, apply approved safety-stock settings and coordinate inventory setup for new SKUs and retailer channels.
• Update discontinued SKUs and assist with product activation in retailer portals when required, in coordination with Onboarding.

Warehouse reconciliation and transfers

• Reconcile warehouse inventory reports against internal records and NetSuite on a recurring schedule; investigate differences by SKU, quantity, location and condition.
• Track transfers between warehouses and across borders, matching shipping documents, packing lists and receiving reports to identify shortages, damage or unreceived inventory.
• Coordinate discrepancy reviews with warehouse and third-party logistics partners, document corrective actions and follow unresolved items through to closure.
• Update records from validated scan results, physical counts and confirmed returns; support cycle counts and periodic inventory counts.

Reporting and process improvement

• Prepare month-end stock reports by warehouse and provide reconciliation support to Finance within established deadlines.
• Maintain discrepancy and transfer tracking reports, including open items, causes, responsible parties and resolution status.
• Provide recurring stock updates for designated product lines and business partners, including Maison Elite, as assigned.
• Report inventory upload failures, template issues, repeated stock discrepancies and other exceptions promptly.
• Support improvements to inventory workflows, NetSuite processes and warehouse integration; maintain clear procedures and reduce duplicate manual work.
• Perform other related inventory and operational duties appropriate to the position.

Qualifications and experience

The following qualifications are recommended for the role.

• Diploma or relevant training in logistics, supply chain, business administration or a related field; equivalent practical experience will be considered.
• One to three years of experience in inventory administration, order processing, warehouse coordination or a similar role.
• Practical experience with an ERP or inventory management system; NetSuite experience is an asset.
• Solid Microsoft Excel skills, including lookups, filters, pivot tables and reconciliation of large data files.
• Experience using retailer portals or e-commerce platforms is an asset.
• Ability to interpret inventory reports, receiving records, packing lists and shipping documentation.

Core competencies

• Strong attention to detail and accuracy when entering, reviewing and reconciling inventory data.
• Ability to investigate discrepancies, identify likely causes and document practical solutions.
• Effective organization and prioritization across daily uploads, order exceptions and reporting deadlines.
• Clear, professional communication with warehouse partners and internal teams.
• Accountability for follow-up, timely escalation and adherence to approval procedures.
• Ability to learn new systems and contribute to improvements in a changing operational environment.

Performance expectations

• Inventory records and portal availability are updated accurately within agreed deadlines.
• Receipts, transfers, returns and approved adjustments are supported by complete documentation.
• Discrepancies and transfer exceptions are investigated promptly, tracked and escalated when unresolved.
• Month-end inventory reports are delivered on time with clear explanations of material differences.
• Order-routing and stock inquiries receive timely follow-up, with recurring problems brought to management’s attention.

Reporting line, work location and employment terms are to be confirmed by CTM before this description is issued.

Pay: From $55,000.00 per year

Work Location: In person