Inventory Control Coordinator Lead

Inventory Control Coordinator Lead | Job Description

Reports To: Inventory Control Manager
Department: Inventory Control
Location: Greensboro, NC Fulfillment Center

Position Summary

The Inventory Control Coordinator Lead is responsible for facilitating the day-to-day operations of the Inventory Control Department within the Greensboro Fulfillment Center. This position provides coaching and feedback to the Inventory Control Coordinator while ensuring inventory accuracy, process compliance, reporting integrity, and operational efficiency.

The Inventory Control Coordinator Lead partners closely with the Inventory Control Manager, Operations leadership, and third party, NFI leadership to maintain inventory accuracy, resolve discrepancies, improve inventory processes, and support fulfillment center performance. This role serves as the primary point of coordination for cycle count activities, inventory audits, inventory analysis, and corrective action initiatives.

Essential Duties and Responsibilities

Inventory Control Operations

• Facilitates daily Inventory Control operations to ensure inventory accuracy throughout the fulfillment center.

• Lead cycle count programs, inventory audits, and system-generated inventory verification activities.

• Coordinate count schedules and audit activities while ensuring timely completion.

• Investigate inventory discrepancies and determine root causes of variances.

• Support the training and effectiveness of the Inventory Control Coordinators.

• Monitor inventory integrity across active, reserve, receiving, shipping, and returns locations.

Inventory Analysis and Reporting

• Review inventory variance, exception, and audit reports to identify trends and opportunities for improvement.

• Perform research and analysis to resolve inventory discrepancies.

• Monitor inventory data accuracy and compliance with established procedures.

• Prepare and distribute daily, weekly, and monthly inventory performance reports.

• Provide daily inventory recaps and inventory accountability updates to the Inventory Control Manager.

• Track key inventory performance metrics and communicate findings to management.

Operational Partnership

• Collaborate with Fulfillment Center Managers, Supervisors, and the third party, NFI to resolve inventory and fulfillment issues.

• Partner directly with third party, NFI to support daily operational forecasts and inventory planning.

• Maintain communication regarding shipping, receiving, returns, and inventory-related activities.

• Work cross-functionally with Receiving, Shipping, Returns, Customer Service, and Operations teams to improve inventory accuracy and customer satisfaction.

• Support fulfillment center initiatives that improve inventory processes, storage utilization, and operational efficiency.

Team Facilitation

• Provide daily support to the Inventory Control Coordinator.

• Train employees on inventory control procedures, warehouse management systems, cycle counting, auditing practices, and inventory research processes.

• Support team adherence to company policies, inventory procedures, and safety standards.

• Coach employees to achieve and sustain technical expertise.

• Support and execute recommendations provided by the Inventory Control Manager.

• Partner with the Inventory Control Manager in interviewing, screening, and selecting candidates for Inventory Control Coordinator positions.

• Participate in onboarding and training new team members.

• Provide performance feedback, andcoaching in accordance with company policies and procedures.

• Foster a positive, accountable, and customer-focused work environment.

Quality Assurance and Process Improvement

• Monitor inventory errors resulting from receiving, shipping, returns, and other warehouse activities.

• Maintain records of inventory discrepancies, process failures, and corrective actions.

• Identify recurring inventory issues and collaborate with department leaders to implement solutions.

• Provide additional training and process support when necessary.

• Recommend process improvements that enhance inventory accuracy and operational efficiency.

• Support continuous improvement initiatives throughout the fulfillment center.

Employee Relations and Staffing

• Partner with the Inventory Control Manager in interviewing, screening, and selecting candidates for Inventory Control Coordinator positions.

• Participate in onboarding and training new team members.

• Provide performance feedback and coaching in accordance with company policies and procedures.

• Foster a positive, accountable, and customer-focused work environment.

Additional Responsibilities

• Maintain compliance with all company policies, procedures, and safety requirements.

• Support special projects and inventory initiatives as assigned.

• Perform additional duties assigned by management.

• Demonstrates the ability to safeguard confidential employee information and maintain trust across all levels of the organization.

Qualifications

Education

• High School Diploma or GED strongly desired.

• Associate's or Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, Operations Management, or a related field strongly preferred.

Experience

• Minimum of three (3) years of Inventory Control experience required.

• Previous leadership or team lead experience preferred.

• Experience in a high-volume distribution center, warehouse, or fulfillment environment required.

• Experience managing cycle count programs, inventory audits, and inventory reconciliation processes preferred.

Knowledge, Skills, and Abilities

Leadership Skills

• Ability to lead and motivate employees in a fast-paced fulfillment environment.

• Strong coaching, training, and skills.

• Ability to foster teamwork and accountability across multiple departments.

Technical and Analytical Skills

• Strong inventory analysis and problem-solving abilities.

• Ability to identify root causes and implement coaching.

• Proficient in inventory reporting, data analysis, and performance measurement.

• Advanced understanding of fulfillment center inventory management processes.

• Ability to prioritize workload and manage multiple projects simultaneously.

Systems Knowledge

• Intermediate to advanced knowledge of Microsoft Excel, Outlook, and Word.

• Experience with Warehouse Management Systems (WMS).

• Experience with MAO Associates WMS preferred.

• Familiarity with inventory reporting and operational analysis tools.

• Knowledge of Lamps Plus inventory applications and AS400 systems preferred.

Communication Skills

• This position requires strong verbal and written communication skills, with the ability to engage effectively with internal and external stakeholders, build trusted relationships, and foster productive collaboration.

• Ability to present findings, recommendations, and operational updates to leadership.

Equipment Requirements & Working Conditions

Must be able to obtain and maintain certification to safely operate material handling equipment, including:

• Burden Carrier

• Order Picker

• Reach Truck

• Other equipment as required by operational needs

Physical Requirements

The physical demands listed below are representative of those required to successfully perform the essential functions of the position. Reasonable accommodations may be made for qualified individuals with disabilities.

• Frequently stand and walk throughout the workday.

• Frequently operate warehouse equipment.

• Frequently bend, twist, kneel, squat, and reach.

• Occasionally climb stairs and ladders.

• Occasionally work at heights greater than six feet.

• Ability to lift, carry, push, and pull up to 50 pounds.

• Ability to perform repetitive hand, grip, and finger movements.

• Ability to work in a physically active fulfillment center environment.