Inventory Control Supervisor

Summary:
Under the direction of the Quality Control Manager, the Inventory Control Supervisor is responsible for supervising and coordinating the day-to-day activities of Inventory Control Associates and Customer Service Representatives. This role supports operational efficiency by ensuring inventory accuracy, quality standards, customer satisfaction, and compliance with company procedures while promoting a safe and productive work environment.

Essential Functions:

• Check specifications of materials loaded or unloaded against information contained in work orders.
• Estimate material, time, and staffing requirements for projects based on work orders, job specifications, and operational needs.
• Inform designated associates or departments of damaged, missing, or problematic items.
• Conduct and oversee inventory counts and inventory control activities as needed.
• Review work throughout operational processes and upon completion to ensure accuracy, quality, and compliance with company standards.
• Transmit and explain work assignments, procedures, and expectations to Inventory Associates.
• Review records and reports related to production, payroll, shipping, and inventory activities to verify details, monitor performance, and identify trends.
• Supervise Inventory Associates to ensure adherence to quality standards, productivity expectations, deadlines, and proper procedures while addressing errors or operational issues.
• Collaborate with associates and management to resolve operational and work-related challenges.
• Evaluate associate performance and assist with performance reviews and development planning.
• Assist in counseling associates regarding work-related concerns, professional growth, and career development opportunities.
• Assist with personnel actions including promotions, transfers, coaching, and disciplinary measures in accordance with company policies.
• Assess training needs and coordinate or provide training and instruction as necessary.
• Assist in resolving associate concerns, complaints, and formal grievances in partnership with leadership and Human Resources.
• Support customer service functions and assist with customer inquiries as needed.
• Oversee and support product recall processes and inventory-related investigations.
• Maintain a clean, organized, and safe work environment in accordance with company policies and safety standards.
• Perform other duties as assigned to support departmental and company objectives.

Qualifications & Experience:

• Previous supervisory experience within a warehouse, distribution, logistics, or inventory control environment required.
• Minimum of three years of supervisory or warehouse experience preferred.
• Strong leadership and associate management skills required.
• Ability to perform operational tasks alongside associates and support more complex assignments when needed.
• Strong verbal and written communication skills required.
• Ability to work effectively in a fast-paced, deadline-oriented environment.
• Strong attention to detail and organizational skills required.
• Ability to communicate and collaborate effectively with associates, leadership, customers, and cross-functional teams.
• Strong interpersonal skills and sound judgment when interacting with associates and leadership.
• Demonstrated ability to mentor, coach, and develop associates.
• Receptive to feedback, professional development, and continuous learning opportunities.
• Ability to manage multiple priorities and tasks simultaneously while maintaining accuracy and efficiency.
• Strong customer service orientation with a high sense of urgency in meeting objectives and deadlines.
• Ability to utilize planning and time management tools effectively to support operational success.
• Proficiency with Microsoft Office Suite required.
• Experience using warehouse management systems, inventory tracking systems, and standard office equipment preferred.

Education & Certifications:

• High school diploma or GED required.
• Associate degree preferred.