Inventory Supervisor

About the role

The Inventory Supervisor is responsible for overseeing inventory accuracy, cycle counting, and stock control across all client accounts within the 3PL fulfillment center. This role leads a team of inventory associates, enforces standard operating procedures (SOPs), and partners with Operations, Client Services, and the Warehouse Management System (WMS) team to ensure inventory data integrity, minimize shrinkage, and support on-time order fulfillment. The Inventory Supervisor plays a critical role in maintaining client service-level agreements (SLAs) by ensuring inventory records match physical stock at all times.

Key responsibilities

• Oversee daily warehouse transactions (receiving, put-away, picking, packing, transfers, and returns) to ensure inventory accuracy across all client SKUs
• Plan and lead daily, weekly, and monthly cycle counts; coordinate periodic full physical inventories per client requirements
• Investigate and resolve inventory discrepancies through root-cause analysis; document findings and implement corrective actions
• Process inventory adjustments in the WMS with proper approvals and audit trail documentation
• Monitor for and prevent inventory shrinkage, damage, and mislocation; lead loss-prevention initiatives
• Supervise, schedule, and delegate daily work assignments for inventory and cycle-count staff
• Train new and existing associates on inventory procedures, WMS scanning/transactions, and safety protocols
• Develop, document, and continuously improve inventory control SOPs to minimize losses and reduce operating costs
• Serve as the inventory point of contact for assigned client accounts, ensuring inventory practices meet each client's SLA requirements
• Track and report on key metrics including inventory accuracy rate, cycle count completion, shrinkage %, fill rate, and on-time putaway/pick rates

About you

• Ability to supervise, schedule, and delegate daily work assignments for inventory and cycle-count staff
• Experience with Warehouse Management System (WMS) to track stock levels, locations, lot/serial data, and cycle count schedules
• Knowledge of inventory control procedures, cycle counting, and stock control processes
• Ability to investigate and resolve inventory discrepancies through root-cause analysis
• Experience with safety standards, OSHA compliance, and adherence to SOPs