Investigation Associate

About the role

We are looking for a detail-oriented and analytical Investigation Associate to investigate cases involving lost, missing, and suspected stolen parcels within our operations. The role will involve reviewing system records, shipment data, CCTV footage, and other available evidence to determine the cause of incidents and support proper resolution.

Key responsibilities

• Investigate lost, missing, and suspected stolen parcels within the operation
• Review and analyze shipment records, system transactions, waybills, and other operational data
• Review CCTV footage and other available evidence related to parcel incidents
• Trace parcel movements and identify possible operational discrepancies or lapses
• Coordinate with branch operations, riders, warehouse personnel, and supervisors during investigations
• Gather and validate information, documents, photos, and other supporting evidence
• Prepare investigation reports and case documentation based on findings
• Monitor and follow up on pending investigation cases until resolution
• Maintain accurate and confidential investigation records
• Escalate significant findings and unresolved cases to management

About you

• Bachelor's Degree in Information Technology (IT), Computer Science, Information Systems, or a related field
• Strong analytical and problem-solving skills
• Comfortable working with computer systems, databases, and operational data
• Good attention to detail and ability to identify discrepancies
• Proficient in Microsoft Office, especially Excel
• Good communication and report-writing skills
• Willing to review CCTV footage and conduct detailed case investigations
• Able to handle confidential information professionally
• Experience in logistics, e-commerce, investigation, audit, or operations is an advantage