Investment Banking Client Onboarding

Roles and Responsibilities :

• Receive and promptly acknowledge onboarding requests from the Front Office (FO)
• Review deal background, transaction details and associated timelines
• Lead end-to-end coordination to facilitate KYC and refresh activities
• Perform accurate and timely case creation, updates, and tracking on client platforms
• Manage product fulfilment tasks including gathering documents, query resolution, chasing internal teams and supporting issue resolution
• Ensure client responses are received in the correct format
• Proactive follow-up with the FO team for outstanding documents and provide regular updates to the KYC operations team
• Drive timely completion of requests by effective prioritizing and coordination with the FO and onshore CDS team
• Completion of trigger refresh by coordinating with KYC Refresh team
• Ensure adherence to client procedures, internal policies and regulatory requirements
• Monitor and manage case aging, identify bottlenecks, and proactively manage FO escalations
• Serve as the primary point of contact for FO stakeholders, providing transparent and timely case updates
• Develop and present MIS reports, KYC trackers, operational dashboards and KPI reports
• Conduct regular governance meetings and service review sessions with key stakeholders
• Ensure achievement of agreed SLAs, KPIs, and quality standards
• Develop and maintain SOPs, best practices, and knowledge repositories to support operational excellence

Job Requirements :

• 10-16 years of experience; excellent written and spoken communication skills; team handling experience
• Basic understanding of KYC/AML checks
• Knowledge of IB product classification, such as M&A Advisory, ECM/DCM, underwriting, Syndicated Loan, Lev Fin, etc.
• Understanding of the deal lifecycle
• Strong project management (tracking and governance) and inter-team coordination skills (with FO and Ops teams) to manage urgency triggers from IB deal team’s lens
• Expertise in information research and data gathering from public / internal sources / market databases
• Proficiency in Client Lifecycle Management (CLM) technology platforms
• Expertise in using market databases such as Company House Factiva, Refinitiv World-Check, Lexis Nexis, Orbis, LEI Worldwide
• Bespoke qualitative research skills Experience of CRM platforms
• UK and US regulatory certifications Subject Matter Expert for complex cases involving sanctions exposure, PEP relationships, adverse media and high-risk jurisdictions