Investment Services Associate

Salary: $60,000 – $85,000 + Bonus

Job Title: Investment Services Associate

Job #: 6056

Location: Altamont, NY

Category: Banking & Financial Services & Insurance

Position Type: Full-time, Direct Hire

Description:

Our client is currently seeking an Investment Services Associate to join their team. This is a full-time, direct hire position.

Responsibilities Include:

• Provide exceptional service to mutual fund shareholders through phone, email, paperwork, and outbound communication.
• Process shareholder account maintenance requests accurately and in a timely manner.
• Build and maintain strong relationships with existing shareholders while identifying opportunities to cultivate new relationships.
• Conduct shareholder meetings in person, by phone, and through video conferencing.
• Communicate mutual fund offerings and the firm’s value proposition to shareholders.
• Maintain confidentiality and ensure accuracy of all account information and documentation.
• Identify and escalate operational, compliance, or client-service issues as needed.
• Collaborate with management and team members to achieve service and operational goals.
• Assist with special projects and initiatives as requested.

Qualifications:

• Bachelor’s degree required.
• 3–5 years of financial services industry experience.
• FINRA Series 7 and Series 66 preferred; required licenses must be obtained within the first six months.
• Previous experience in a client-service or shareholder-service role.
• Excellent written and verbal communication skills with a strong customer-service focus.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Professional, proactive, and accountable with a high level of initiative.

Hours & Benefits:

• M-F: 8 AM - 5 PM
• PTO
• Health, Dental, & Vision
• 401K