Investor Service

Role & responsibilities

1. Manage and oversee investor grievance redressal mechanisms, ensuring timely resolution of investor complaints and queries.
2. Coordinate with ODR (Online Dispute Resolution) institutions, regional officials, and other stakeholders for the day-to-day processing and monitoring of cases under the ODR framework.
3. Compile, analyse, and maintain data required for SEBI inspections, regulatory submissions, audits, and other ad hoc requirements.
4. Assist in handling internal and external audits by providing necessary information, documentation, and compliance support.
5. Liaise with Market Infrastructure Institutions (MIIs), regulatory bodies, and other stakeholders on common procedural, operational, and policy-related matters.
6. Prepare, compile, and present data, reports, and presentations for periodic committee meetings and management reviews.
7. Ensure adherence to applicable regulatory requirements, internal policies, and operational guidelines related to investor services and grievance redressal.
8. Support the department in policy implementation, process improvements, and regulatory initiatives as directed from time to time.

Preferred candidate profile

• Experience in investor services, regulatory compliance, grievance handling, exchange operations, or capital market-related functions will be preferred.