Inviting application For US healthcare- Voice Process

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Role & responsibilities

• Communicate clearly and concisely, by phone, email and chat, with students, parents and school district personnel to answer inquiries.
• Address and, when necessary, escalate customer service issues according to existing procedures
• Utilize the student accommodations database and testing program registration systems
• Serve as point of contact for junior staff members for escalated and unresolved calls and other typically non-routine and complex inquiries
• Complete accurate data input or corrections into computer files
• Quickly and creatively solve problems to ensure consistent, quality service to the customer.
• Interact with interdepartmental/divisional staff to obtain and provide information necessary to research processing problems which may affect our customers.
• Analyze and resolve routine and complex problems.
• Draft and write clearly defined procedures for work processes and guidelines.
• Perform non-phone tasks, special projects/new work and prepare reports as requested by management.
• Identify operational or program-specific situations and suggest corrective action and/or provide exception processing or document modifications in existing procedures.
• Consistently receive and/or provide feedback on performance issues/issues impacting customer service.

Preferred candidate profile

• Excellent English communication

• Phone skills & Listening

• Reporting & Data entry skills

• Customer service

• Attention to detail

• Professionalism

• Multi-tasking

WHAT YOU'LL LOVE ABOUT WORKING HERE

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
• Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.