Acumen Group

Assistant Operations Manager | Pension &amp; Financial Services
📍 Location: [Insert Location]
💼 Employment Type: Full-Time
Are you an experienced operations professional with a background in the pension or financial services industry? We are seeking a highly motivated
Assistant Operations Manager
to join a dynamic and growing organization. This is an excellent opportunity for a strong leader who enjoys working with data, developing teams, ensuring operational excellence, and delivering exceptional client service
Key Responsibilities:
<ul>
<li>Oversee the day-to-day administration of pension plans, ensuring accuracy, compliance, and service excellence.</li>
<li>Monitor operational performance and service delivery standards, ensuring SLAs are consistently achieved.</li>
<li>Utilize analytics and reporting tools to track processing times, accuracy rates, and customer satisfaction trends.</li>
<li>Lead, mentor, and support a team of administrators while fostering a collaborative and high-performance culture.</li>
<li>Conduct performance reviews, set goals, and support employee development initiatives.</li>
<li>Act as a senior escalation point for technical and non-standard cases.</li>
<li>Support regulatory reporting requirements and external audit processes.</li>
<li>Drive continuous improvement initiatives to enhance service delivery for employers and members.</li>
<li>Assist with client education and training sessions where required.</li>
</ul>
Requirements:
<ul>
<li>Bachelor's Degree</li>
<li>4+ years' experience within the Pension, Retirement Fund, Employee Benefits, or Financial Services industry</li>
<li>4+ years' people management experience with direct reports</li>
<li>Advanced Microsoft Excel skills and strong financial data management experience</li>
<li>Strong understanding of operational processes, compliance, and customer service best practices</li>
</ul>
Desired Skills &amp; Competencies:
<ul>
<li>Strong leadership and team development skills</li>
<li>Excellent analytical and problem-solving abilities</li>
<li>Exceptional attention to detail</li>
<li>Strong organizational and multitasking capabilities</li>
<li>Customer-centric mindset</li>
<li>Comfortable working in a fast-paced, deadline-driven environment</li>
<li>Passion for technology and continuous improvement</li>
<li>Knowledge of Anti-Money Laundering (AML) regulations would be advantageous</li>
</ul>
Why Apply?
✅ Leadership opportunity within a growing organization
✅ Collaborative and professional working environment
✅ Opportunity to influence operational excellence and business improvements
✅ Exposure to strategic reporting, compliance, and stakeholder management
📩
Interested candidates are invited to apply. Only shortlisted candidates will be contacted.

Invoice & Expense Processing Specialist

Invoice & Expense Processing Specialist

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