Invoicing Analyst I

Invoicing Analyst

The Invoicing Analyst coordinates with other team members on ownership of the various steps of the invoicing process. Reviews contract service invoices processed by the Invoicing Administrator. Processes the complex invoices that are manual in nature. Accountable for all internal support for invoicing, and invoicing system administration. Coordinates invoicing priorities and assigned invoicing projects with oversight from manager.

Responsibilities:

• Processes contract service invoices using batch coding for invoices to be generated out of the old system. Balances and reconciles each invoicing batch per the billing cycle while supporting accurate financial processing and invoicing operations.
• Maintains the monthly billing spreadsheet in conjunction with customer invoice preferences while ensuring accurate billing documentation and account maintenance.
• Supervises new system implementation and various approvals required. Manages all views related to the invoice system in CRM while coordinating operational workflow updates and system-related processes across departments.
• Assists with all invoicing issues needing resolution, which may require extensive research and the assistance of other departments. Invoice issues may include; incorrect purchase order reference, auto-renewal for customers that wish to terminate, and contract changes not processed correctly with an internal or external error, while supporting cross-functional issue resolution and customer account administration.
• Calculates the invoice amount as well as confirms the sales tax liability status, if applicable, depending on the client and the bill-to state, while maintaining compliance with financial processing standards and billing procedures.
• Provides real time information on invoiced accounts, escalations, or IS while supporting internal operational communication and reporting needs.
• Researches other related contract invoice issues or requests as needed while coordinating with internal departments and maintaining accurate invoicing documentation.
• Other duties as assigned, including additional operational and administrative support for invoicing and accounting functions as needed.

Basic Qualifications:

• 2+ years invoicing and/or accounting experience; solid MS Excel expertise
• Internal and external customer service and problem resolution capability
• Must be able to work occasional overtime
• Ability to maintain a professional approach at all times and create a positive internal and external customer experience
• Ability to work well as part of a team environment, with a comfort level working independently as required
• High level of accuracy and attention to detail
• Desire and commitment to working in a fast-paced, deadline-oriented environment
• Excellent organizational and time management skills
• Excellent analytical and problem-solving abilities

Preferred Qualifications:

• N/A

Education:

• Associate degree or equivalent in related field (Accounting, Finance, Business)

Travel:

• <10%