IoT and Automation Technical Support Engineer

IoT and Automation Technical Support Engineer

Gurgaon | 1-2 Years Experience | Field & Remote Support

Please do not apply for the job if:

1. If you are not already residing in Gurgaon and the nearby area
2. If you are in IT automation. This is not an IT automation role. This is a mechanical automation role with PLC knowledge.
3. If you are an embedded IoT engineer.
4. If you are not an expert in PLC programming.

The Opportunity

Join Renata AI as a Technical Support Engineer and get hands-on with real Industrial IoT, Vision AI, and Automation deployments at manufacturing plants across India. You'll install, configure, and troubleshoot PLC/HMI systems, sensors, and IoT devices for customers in the automobile ancillary, pharma, and industrial sectors — building deep, practical expertise in one of the fastest-growing areas of technology.

What You'll Do

• Provide remote and onsite technical support for installed IoT and automation solutions

• Program and configure PLC/HMI systems (Siemens, Renu, Mitsubishi, and similar platforms)

• Develop and troubleshoot Node-RED flows for data integration and automation logic

• Install sensors on industrial machines and configure them into PLCs/HMI panels

• Install IoT devices, gateways, and manage related networking and connectivity setup

• Travel to customer sites across India for solution installation and commissioning

• Document installation procedures, troubleshooting steps, and customer-specific configurations

• Coordinate with the engineering team to resolve escalations and improve solution reliability

What Your Week Looks Like

• Mix of remote support calls, panel/PLC programming, and onsite customer visits

• Site visits for new installations, commissioning, and periodic maintenance checks

• Collaboration with the presales and engineering teams on solution configuration

• Documentation of completed work and updates on ticket/issue status

What You Bring

Must-Have:

• 1-2 years of experience in IT, Automation, or Instrumentation

• Working knowledge of PLC/HMI programming and industrial networking basics

• Strong problem-solving and analytical skills

• Ability to write clear technical documentation and basic programs/scripts

• Willingness to travel for onsite installations across India

• Customer-oriented approach with good communication skills

• Eagerness to learn and adapt to new technologies (IIoT, AI/ML, Automation)

Education:

• Diploma or Engineering Graduate in Computers, Electrical, Electronics & Communication, or Mechanical Engineering

Role Details

• Role: Design and Installation Engineer

• Industry Type: Industrial Automation

• Functional Area: IT, Engineering and Operations

• Employment Type: Full Time, Permanent

• Role Category: Engineering

Compensation & Growth

• Competitive fixed salary in line with experience, plus site/travel allowances

• Direct, hands-on exposure to Vision AI, IIoT, and Industry 4.0 deployments

• Clear growth path to Senior Support Engineer / Solution Engineer as you build expertise

• On-the-job mentorship from the engineering and presales team

About Renata AI

Renata AI is a Gurgaon-based company delivering cutting-edge solutions in AI, Industrial IoT, Industry 4.0, and Industrial Automation for the manufacturing sector. Founded by alumni of IIT/IIM, we offer strong exposure to emerging technologies — IIoT, Industry 4.0, AI/ML, and Automation — within a culture of freedom, responsibility, innovation, creativity, and resilience. Come join us and grow as part of our fast-growing journey.

Company Info

Websites: renataiot.com | nexren.ai | factorytrace.com | servelens.in