IoT Operations Manager

Roles and Responsibilities

• Lead the IoT Operations & Service team across all products and projects.
• Build and develop the service team and establish effective SOPs, processes and workflows.
• Ensure SLA compliance, timely ticket closure and effective management of client escalations.
• Manage remote and field support teams for various projects across India.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Analyse support tickets, service logs, issue reports and repair data to identify recurring issues and improve service operations.
• Drive innovative and modern customer service practices to improve customer experience, service efficiency and operational effectiveness.

Requirements

• B.E./B.Tech in Electronics or Electrical.
• 7–12 years of experience in remote support, service or commissioning for IoT/automation systems.
• Understanding of electronics products.
• Previous experience leading a team of 10+ members will be an added advantage.

What We Offer

• Work on cutting-edge IoT products that are already deployed in high-impact environments.
• Be part of a passionate, close-knit team that values innovation and technical excellence.
• Take ownership of core components across both hardware and software.
• Grow fast, with real exposure to live deployments and direct client interaction.

Job Types: Full-time, Permanent

Pay: ₹900,000.00 - ₹1,200,000.00 per year

Benefits:

• Provident Fund

Work Location: In person