IoT Technical Support

About Us:

eMoldino is a pioneering global leader in enterprise-level supply chain management (SCM) solutions with secured investments from top VCs. eMoldino is driving digital transformation for Fortune 500 companies and major manufacturing organizations worldwide such as Tesla, Jaguar Land Rover, P&G and Dyson. We are in an exciting phase of rapid expansion, at the forefront of global solution delivery in one of the most innovative sectors, collaborating directly with our Silicon Valley based board director with AUM of 60 billion, various senior executives for global hegemonic clients, domestic and global VCs, and other business partners across the US, EU, and Asia. 

Position Overview:

As an IoT Field Service Engineer, you will be responsible for deploying IT infrastructures and servicing hardware across multiple manufacturing industries for global OEMs. The immediate service area for this position is Puerto Rico, however, you will also be part of a larger team that is responsible for technical deployment and maintenance across North America. All product training will be provided by eMoldino, however, only technically qualified applicants will be considered for this position. 

Responsibilities:

• Deployment & Implementation:

  Installation and configuration of sensors, terminals, and related hardware, ensuring successful deployment in manufacturing environments. Aptitude for work-related travel is mandatory as projects can last up to 3-5 weeks across North America.

• Technical Support & Troubleshooting:

  Provide on-site or remote technical support to site personnel, particularly in the North American market, diagnosing and resolving hardware issues efficiently.

• Data Administration:

  Clean, import, and harmonize OEM tooling data, ensuring accuracy and consistency.

• Cross-Functional Collaboration:

  Liaise between the site personnel, Implementation, and Sales teams to ensure alignment and seamless communication.

• Continuous Improvement:

  Gather feedback from the field to help improve deployment processes.

Qualifications:

• Education: A bachelor’s degree in Engineering, Information Technology, Computer Science, or a related discipline, or a technical certification and/or a polytechnic degree.
• Experience: Relevant field service or hardware installation experience in industries such as telecommunications, IoT, energy, manufacturing, or automotive is also valued.
• Language(s):
• Spanish (Native Speaker or C2-level) The language of the site personnel.
• English (Native Speaker or C1-level) The working language of the company and our clients.
• Technical Aptitude: Highly proficient in technical procedures, such as troubleshooting, diagnostic testing, and database management.
• Management Tools: Knowledge of program script writing (python, google apps, etc.), 3D modeling or design applications is highly valued.
• Aptitude: Physically capable of working on-site in a manufacturing environment and installing the IoT product (including site management and alignment with site personnel).

Duration

: 

This is a 12 month contract offer in which the first 90 days will be a training and probationary period.