IoT Technical Support Specialist

Responsibilities :

• Provide technical support for both IoT devices and SaaS platform.
• Resolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
• Maintaining and updating technical documents and procedures.
• Identifying and resolving system issues.
• Perform daily system monitoring, verifying integrity and availability of Cartrack applications.
• Perform daily post installation/ QA validation
• Review systems and application logs for remote diagnostic of field devices.
• Provide training and assistance to users of Cartrack application systems.
• Provide on-site field support and installation, verify completion of scheduled jobs.
• Internal IT support.

Requirements :

• Diploma or Bachelor Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience.
• 1-3 years of experience in the IT service with experience/knowledge in Application Support and Web Services.
• Knowledge of API (Postman) and technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage.
• Proficient in English.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Technically independent with good initiative.
• Strong analytical problem-solving skills with an out-of-box approach in providing solutions.