IoT Technical Support Specialist (Latvia)

At Tele2, we challenge the telecom industry to create more valuable solutions for our customers. Guided by our challenger mindset, we deliver high-quality connectivity and digital services, ranging from mobile and fixed networks to TV, streaming and global IoT.

Sustainability is an integral part of how we work. Tele2 has been recognized as a climate leader in Europe by the Financial Times and named Sweden’s most sustainable company, reflecting our long-term commitment to reducing our environmental impact and advancing circular solutions together with our customers.

Our values – Be Brave, Take Action, Make it Simple and Act Cost-efficiently – guide our culture, how we collaborate and how we turn ideas into action.

About The Job As an IoT Technical Support Specialist , you will be at the heart of our global technical operations. You will act as the guardian of our service quality, proactively monitoring Tele2 IoT customer solutions, core services, and roaming network indicators to catch potential issues early.

This role is meant for you if you have:

• Completed or actively pursuing a degree in Telecommunications, Computer Science, or a related technical field.
• At least, 1 year or more of experience in a technical support or customer-facing role, where a background in telecom or IoT will be considered an advantage.
• Experience with network monitoring and troubleshooting tools such as Wireshark, Grafana, Osix, or Kalix.
• Experience working with ticketing systems as well as familiarity with incident severity frameworks.
• Fluency in Latvian and English both spoken and written for daily communication with international customers, partners, and team members abroad.
• Good understanding of mobile networks architecture and their operating principles.
• Good customer service and communication skills combined with a high sense of responsibility and attention to detail.
• Ability to work independently and as part of a team while maintaining a self-motivated and proactive approach to tasks.
• Good time management skills to effectively handle multiple tasks or incidents simultaneously.
• Flexibility to adapt to evolving technologies, procedures, and customer needs.

Benefits Pension and health care

Hybrid and flexible work life balance

Career opportunities

Parental benefit

Employee benefits and Tele2 discounts

Inclusive workplace