Iraq Technical Service Engineer

Key Responsibilities

Providing Product training to Service partners on utility PV and ESS systems

Provide after-sales service for key customers related to utility PV and ESS systems through telephone and email to achieve good customer satisfaction

Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery

Support the line manager to oversee utility PV and ESS systems support operations and handle escalation inquiries raised, work experience in low voltage and High voltage

Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs

Perform basic O&M by monitoring systems remotely and basic warranty work

Conduct product testing, fault diagnosis, and repairs at the workshop

Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high-quality solutions to customers’ issues

Continuously develop knowledge of all relevant products and services

Communicate with the management, sales team and customers to support the business development

Requirements

Electrical Engineering, Renewable Engineering and or similar background

At least 5 years of technical support and product maintenance experience preferred

Excellent communication skills (Written and Verbal) in English and used in local communication as per the location

Excellent and professional telephone customer service kills

Strong problem-solving and analytical skills

Strong organization and time management skills handling multiple tasks at once